5 Easy Steps to Improving Your Security Guard Service
When property supervisors hire security guard companies they have an image in mind of what their contract security force will look like, but too often what they get isn’t what they envisioned. What we have discovered is that almost all security guard companies are capable of providing the service that property supervisors want, but too often do not because of a lack of ongoing quality control processes.
Security guard companies are unlike any vendor that a property supervisor usually hires. If you hire a painter, then you can see whether they do their tasks by taking a look at the walls. But when you hire a security guard company, how often can you see whether the protector company is performing their job including running background checks and drug screenings, providing great training for your guards, and effectively monitoring and supervising your defenses. In most instances they probably are, but it is important to implement a system of verification and quality control to ensure that issues associated with the lack of doing these tasks don’t start to happen.
In this article we’ll talk five (5) easy steps to enhancing your safety guard service and attaining what you imagine as your perfect retail security London.
Screen Your Guards Qualifications
In most states, guards are mandated to have a predetermined level of training before they can start working as security guards. If your state is among those states, ensure that your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the sort of training that is being supplied by your security company and inquire does it look adequate.
It is also your security guard company performing background and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they should be providing you with verifications. If not, why?
Another superb way to display whether the protector is a fantastic fit for your house is to conduct a short”interview” to get a feel for the guard and to describe your expectations. This first dialogue can tell you a good deal on what to expect from this shield and it gives you an opportunity to ask a different shield if you feel that it is necessary.
Assess Guard Training
Although most security guard companies have an extremely comprehensive orientation that introduces every shield to the company itself, in many cases the shield’s orientation to his delegated land isn’t as complete. We call the orientation for the delegated land”Site Specific Training”. Find out what your website specific training looks like:
• Can it happen at your premises?
• How long is each officer educated?
• How long can the security company double lender? (Double banks is the process of experiencing a veteran guard working in the exact same time as the new guard.)
• How thoroughly are your post requests clarified?
Determine the response to each of the questions and be sure that they fit with what you believe is adequate. You should even think about sitting in on your safety guard business’s orientation and also your website special training to acquire an understanding of what goes into preparing a shield to operate in your premises.
Review Your Guard’s Supervision
Guard supervision is among the more important factors of good security guard service. When security companies provide poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Deficiency of supervision also removes the chance for the protector to learn and better understand their duties. When the guards aren’t being supervised, they start to feel that their job isn’t significant and they start to find themselves as not as a part of the security group. When guards don’t feel as part of your group it typically contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract does not demand onsite oversight, how can your security guard company remotely oversee its defenses? Outside the normal security company field supervisor spot checks, the 2 methods of distant supervision that prove most effective are: Officer Check-Ins
In case your guards are required to produce rounds of your premises, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a distant way of monitoring the guards while they’re on your premises. These monitoring systems permit the security guard company to monitor the log and time the action of the guards while they’re making rounds to various areas on your premises. Most Officer Tour Tracking Systems can create reports which empower the safety guard company to quickly acquire an understanding of whether the protector is making rounds. The property manager also needs to be given with an updated version of those reports.
In addition to Officer Tour Tracking systems, we have discovered that using a system for guards to check in frequently with the safety guard company provides a way of earning sure that each guard is secure and alert. By having guards check-in frequently with the safety guard company, at least each 30 minutes, guards believe that their security is important and that being awake and attentive is also an important part of their job.
Expand Your Guards
After hours inspections of your defenses are almost always good ways of finding out just what is happening with your safety while you aren’t there. Through these inspections, be sure that you ask your safety guards questions about their responsibilities and duties to ensure that they understand their tasks. In reality, we suggest getting your safety guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, when choosing a security consultant be sure that the consultant isn’t actually a security guard company. If so, your audit is sure to turn up issues with your current security guard company.